The camera can only be accessed via the user account on which the camera is registered.
The installation of the camera in your Plug&View account requires the MAC-code. Access to your camera image is only possible after successful installation. Please verify that the MAC code on the back of the Quick Start Guide corresponds to the Code on the label on the camera. Should you still not be able to use the code, you have the option to reset it for the installation.
In this case, please contact us via contact form for support cases.