Contact Support

On the support pages of the camera modells you can download

  • the current firmware version,
  • data sheets,
  • manuals
  • additional software etc.

Please go the navigation menue on “support” and choose your camera modell.


Email support

Please fill in the form as accurately as possible so that we can answer your inquiry faster. Please note, that the technical support is available in English and German. Many thanks. The fields marked with * are required and will help us to answer your support request.

Salutation* (required)

Name* (required)

Surname* (required)


Country* (required)

Email* (required)

Camera modell* (required)

To select multiple models, please hold the CTRL key and select with the mouse several models simultaneously.

MAC-Number* (required)

Note: The MAC number is a 12-digit combination of numbers and letters and can be found on the back of your manual next to the QR code, or on the camera sticker itself.

Operating system* (required)

Used Smartphone/Tablet

Where have you bought the product?* (required)

Internet provider* (required)

Subject* (required)

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