Please verify if the firmware update completed 100%. Boot the camera by removing it from power for at least 7 seconds. Clear the browser cache and log in again. Should you still see the old firmware version displayed, please contact our technical support at 0180-5-344001 (0.14 €/min).
Please check your current firmware version and if the firmware update was run on Internet Explorer 8/9. Should you already be running IE 10, please download the update guide and follow the instructions. Firefox and Chrome are only supported from firmware-version “T”. If you are experiencing further issues, please contact […]
Please clear the cache of your browser. In Internet Explorer 9 you can do this, for example, in “Internet Options” – “General” – “Delete”. Please remember to place a checkmark for “Temporary Internet Files” in the next window. After clicking on “Delete”, the cache will be cleared. Now, after […]
It’s not as difficult as you might think. On the support pages for the different camera models we have created a guide on how to perform the firmware update. Download the guide for performing the firmware update